Community Manager

Gauge (gauge.ai) is looking for a Community Manager! This is a FULLY remote position, with occasional trips to Gauge's Washington, DC headquarters and client sites in various locations.

Here’s the scoop:

Gauge is an insights agency working with some of the country’s top brands, non-profits and organizations: Sephora, Pinterest, Paramount, and so many more. We are set apart by our COMMUNITY – a network of 13,000+ incredible people who lend their insight on our platform each and every day.

We’re looking for someone who wants to help us GROW, ENGAGE and DEPLOY this extraordinary, diverse group.

You might be exactly who we’re looking for if…

You LOVE people and get energy from meeting and learning about them.
You’re a creative problem solver – you love cracking something others can’t.
You’re ORGANIZED and precise – spreadsheets and project plans are your love language.
You like working in teams, and WELCOME FEEDBACK.
You’re comfortable speaking up and making the case for your POV.
You believe in the central importance of INCLUSION. The thought of making sure everyone gets a seat at the table motivates you.

Here’s what your day would look like:

You’d report into Samantha Williams, our extraordinary Assoc. Managing Director and Community Lead. Day to day, you’d need to:

Grow our community: Rapidly recruit thought leaders across various industries and communities to participate in surveys, focus groups, 1x1 discussions for clients and more. This includes managing a monthly report out of community metrics and KPIs.

Attend to questions and issues: Manage the overall experience of our community, ensuring our Gaugers feel engaged, have any tech or payments issues resolved quickly, and are motivated to continue to contribute, refer friends, and share their love for Gauge.

Engage and communicate: Develop and manage a consistent stream of community events, communications calendars (including quarterly community newsletters, monthly cultural moments, important platform updates etc.) to nurture a sense of community and belonging.

Continuous Improvement: Identify opportunities to refine, enhance or improve our core products to better serve and grow our influencers community. This includes managing platform audits, UX/UI enhancements etc.

When we review your materials, we’ll be looking for:

At least 4-5 years of work experience in a fast-paced organization (Note: prior experience in research recruiting is BIG PLUS but not required)
Evidence of ability to operate independently and solutions oriented, proactively charting strategies to get to big picture goals
Experience working directly with people/ customers, in all their quirks : ) This is a people-facing role! You must lead with patience and thoughtfulness in interacting with others.
Ability to write clearly and concisely
Evidence of outstanding project management skills (strong ability to multitask), with the ability to drive a project from ideation to delivery
Evidence of ability to juggle multiple competing projects, deadlines and priorities
Cultural awareness –– a sense of interest in what is happening in the world, and how that awareness relates to your work
Commitment to kindness, innovation, impact and inclusion

Benefits:

We offer competitive salary and a dynamic, small, supportive team based with ample opportunity to grow. Diverse candidates are strongly encouraged to apply.

To apply, please submit a cover letter and resume to [email protected].